FAQs

Receiving the message "Requested quantity not available" when trying to order more than one of the same item? Just drop us a line! We often have more available which we can pull from our convention inventory!

Contents:

I. Ordering
Do you accept international orders?
Do you accept PayPal?
What methods of payment do you accept?
When will my credit card be charged for my order?
II. Shipping
What shipping methods do you use?
How much is shipping?
Do larger items cost more to ship?
When will my order ship out?
How soon will I receive my order?
III. Returns
What is your return policy?
IV. Privacy
What is your privacy policy?
V. Item questions and other stuff
Trading figures - is there any way I can tell which figure I'll get beforehand?
Do you sell Fansubs?
Do you sell bootlegs?
Do you sell Hentai?
Can you get me an item not listed on your website?


I. Ordering

Q: Do you accept international orders?
A: Right now our website is only set up to ship to addresses in the United States and Canada If you're outside the US there and interested in ordering, please send us an e-mail and we can calculate shipping for you!

Q: Do you accept PayPal?
A: Yes!

Q: What methods of payment do you accept?
A: We accept payment by PayPal with any credit card, and by check or money order.

Q: When will my credit card be charged for my order?
A: Since we now accept payments through PayPal, it goes through your PayPal account when placing your order.

II. Shipping

Q: What shipping methods do you use? A: Orders are shipped via USPS and come with tracking and delivery confirmation.

Q: How much is shipping?
A: AMOUNT Shipping Cost?
The current US shipping prices are currently as follows:
0 to 29.99 3.00
30.00 to 39.99 4.95
40.00 to 49.99 5.95
50.00 to 59.99 6.95
60.00 to 69.99 7.95
70.00 to 79.99 10.95
80.00 to 89.99 11.95
90.00 to 99.99 12.95
100.00 & up 13.95


Q: Do larger items cost more to ship?
A: No, the charge for shipping is the same, even with larger items, such as wall scrolls. Larger items such as wall scrolls will usually ship separately to ensure that all items are packaged safely. This means that parts of your order may arrive on different days, even though they are shipped on the same day.

Q: When will my order ship out?
A: All orders are shipped 1-2 business days unless back ordered, or unless we are out of town for the weekend at a convention. If we're at a con, we'll get it out to you as soon as we return! (Usually the following Monday.)

Q: How soon will I receive my order?
A: Most orders ship out 1-2 business days after the order is placed. If an item is back ordered, it may take up to 2 weeks to receive your order. In some cases (especially if we think an item you ordered may take longer to get back in stock) we may ship the items that are in stock to you immediately, and ship the backordered item(s) as soon as they arrive back in stock. In this case, you will not be charged any more for shipping, and we will not charge you for the backordered item(s) until they ship. Once the orders are shipped, the standard ground shipping will arrive in 1 to 5 business days to most locations.

III. Returns

Q: What is your return policy? A: If an item you receive is damaged or defective, we will be happy to take care of it. If this happens, please contact us first via e-mail. We will have you mail the item back to us. We will refund you the money you spent to ship the item back, and send you a replacement item. In some cases we may open the replacement item to make sure it does not have the same defect. If an item is not defective, shipping will not be refunded. The item may only be returned if unopened, and may only be returned for store credit. Clothing must be unwashed with the tags still attached.

IV. Privacy

Q: What is your privacy policy?
A: Please see our Privacy Policy Page (links to it are at the top and bottom of the site). In short: None of your information is ever shared with any other companies, people or third parties for any reason. This includes your e-mail, address, and everything else.

V. Item questions and other stuff

Q: Trading figures - is there any way I can tell which figure I-ll get beforehand?
A: Many trading figures come randomly packaged, with no way to tell which figure you'll be purchasing. If a trading figure is random, it will be listed as so in its description.

Q: Do you sell Fansubs?
A: No.

Q: Do you sell bootlegs?
A: No. Everything we sell is official and original, either imported or domestic.

Q: Do you sell Hentai?
A: Nope, sorry.

Q: Can you get me an item not listed on your website?
A: Yes! We can get pretty much anything that is in print (DVD, CD, Wallscroll, Toy, or otherwise!) Send us an e-mail if you are interested in having us order anything for you.

For any other questions, feel free to drop us a line!